Startlive chat

Call our customer service at: 800-768-7750

Frequently Asked Questions

How long does it take to receive Aveline?

Typically between 5 to 10 days via FedEx Ground. We will send you an email with your tracking details as soon as your order ships.

How do returns work?

You have a full 100 nights from when you first receive Aveline to return with no return shipping or restocking fees. Also since Aveline comes compressed, expecting customers to fit it back into its original box is well… not so practical. :-)

Don’t worry. Either we’ll schedule a pick-up or arrange with you to have it delivered or picked-up by a local charity.

Return requests should be emailed to [email protected] Please write “Aveline” in the subject line to assist us in expediting the request.

Is it easy to setup?

Very easy. Aveline comes compressed, rolled and boxed.

Simply place the box in the room where you intend to unroll.

Open the box carefully (without using a boxcutter). Position the bedroll on your bed base, platform, or box spring and tear away the plastic wrapping.

It takes between 2 to 4 hours to unroll and decompress most of the way, and a day to decompress fully.

What kind of foundation is suggested?

As long as the base is stable and sturdy enough to support the mattress and sleeper(s), then you’re good to go. Just make sure that if you are placing on a slatted platform bed, that the space between slats is no more than three inches. Placing Aveline directly on a smooth floor also works.

If you do use a box spring, please make sure it doesn’t have weak or uneven areas as this can affect how Aveline feels. Placing a 1 to 3” flat wooden board on top of an older box spring is a cost affordable option to purchasing a new box spring.

Do I need a mattress protector?

Up to you. But a waterproof, hypo-allergenic protector made of breathable fabric is recommended.

Questions and Answers

Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 43 questions Browse 43 questions and 84 answers
Is this extra firm, medium firm??
Suraiya B on Oct 30, 2018
BEST ANSWER: Definitely a medium firm to extra firm helps my daughter's back and when our bed gives us a back ache we jump into here for a little bit to help out. Until we can get another one for us. Definitely way better quality than the price expresses, a bed like this I figure would cost a lot more considering the great quality and how amazing it feels. Definitely worth getting a new one for all the family.
Would the 10" thick mattress be to firm for my 90 lbs daughter?
Addy Y on Jul 18, 2017
BEST ANSWER: Just like any mattress of this kind (memory foam) it takes a little bit of time to break in. My girlfriend is about 110lbs and she absolutely loves it. Just give it time and ittl be just fine. Hope this helps!
Can this be used on existing box spring?
A shopper on May 6, 2018
BEST ANSWER: yes with reservations. only if the box spring is really firm and flat (no depressions) I would get a really big piece of cardboard, you know, type of packaging that your refrigerator might have come in. and put that under the new mattress. If that doesn't work plywood will
One night and my mattress is so hard will it sofen any???
A shopper on Oct 4, 2018
BEST ANSWER: My mattress never, ever felt hard to me, of course I had slept on a futon mattress for many years. However, friends and family have both purchased the same mattress and love it.
I would like to order 3 of these Aveline mattresses but it said to open within a few days.I am moving in a month and just wanted to order them now.If I order them now, can I keep them in the package until I get to my new home?
Christine on Jul 26, 2018
BEST ANSWER: In5ink whatnthey are saying is that you should leave the mattress open for a few days to allow full expansion of the foam. I don’t think it would be a problem to either open the mattresses and let 5em breathe for a month or wait to let them expand when you are settled.
Can I use the mattress as a topper on my existing boxsping and mattress?
Keila on May 18, 2018
BEST ANSWER: You could use it on top of your box spring but I wouldn’t put it on top of a current mattress.
Where is it made?
A shopper on Jul 22, 2017
BEST ANSWER: This is made in China.

Product reviews

4.8 / 5.0
68 Reviews
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
great mattress- great price.
I have been sleeping on memory foam mattresses for several years because it helps my back and neck pain. I've discovered that a firm one works best. This mattress is exactly what I need; I go to bed with pain, and wake up without any pain. It's perfect for me. And the price was amazing! The customer service was excellent, and they shipped it free to Alaska. I'm very, very pleased.
July 4, 2017
1 year ago
Very comfortable.
Molds to your body, supports your back. Sleep without waking up. I love this mattress.
November 4, 2017
1 year ago
Lovely mattress. I would recommend it! Comfortable, not hot to sleep on.
July 27, 2018
1 year ago